Privacy Policy

• Account & contact details — name, email address and phone number when you sign in or create a patient account.
• Appointment & health information — the condition, symptoms or reason for visit you share while booking or during consultation, and clinical notes recorded by our clinicians as part of your treatment.
• Payment information — appointment payments are processed by Razorpay. We store the payment status and transaction reference; we never receive or store your card, UPI or bank details on our servers.
• Communication — messages sent via WhatsApp, phone or email when you contact us.
• Usage data — basic technical information (such as browser type and pages visited) collected automatically to keep the site working reliably and secure.

• To schedule, confirm and manage your appointments.
• To provide safe and appropriate physiotherapy or orthopedic care, including maintaining clinical records.
• To process payments and send booking confirmations or reminders.
• To respond to questions you send us by phone, email or WhatsApp.
• To improve this website and our services, and to meet legal or regulatory obligations applicable to healthcare providers in India.

Health and personal information is stored on access-controlled systems and is only visible to the clinicians and staff involved in your care or the administration of your appointment. We do not sell your personal or health information to any third party.

We share information only where necessary to operate the service: with Razorpay to process payments, and with hosting and infrastructure providers who store data on our behalf under appropriate confidentiality and security terms. These providers are not permitted to use your data for their own purposes.

You may ask us to access, correct or delete the personal information we hold about you, subject to our obligation to retain clinical records as required by applicable healthcare regulations. To make a request, contact us using the details below.

We use only the essential cookies required to keep you signed in and to remember your session while booking an appointment. We do not use third-party advertising cookies.

We may update this policy from time to time to reflect changes in our practices or for legal reasons. The “effective date” above indicates when it was last revised.

For any questions about this policy or your information, reach us at vedakinetics@gmail.com or call +91 96767 63277.